Top Standard of Safety for Our Clubs

We are grateful for your continued support. We are very pleased to announce that our Cambridge, Chestnut Hill, and Coolidge clubs will reopen on Monday, July 6. Our Back Bay club will reopen on Monday, July 13 in accordance with the city of Boston’s guidelines. Our team is more than ready to ensure your safe visit as we have taken the time to learn from and work with experts in the field to source and roll-out hospitalgrade disinfecting equipment and protocols.  

While every member of our team will be working to keep our clubs clean and sanitary, we need your support in creating the safest possible environment to enjoy.  As a result, we are updating our club policies to set clear expectations for all. 

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Updated Club Polices

We are committed to ensuring the highest safety standards for our members and our team to return to a clean and safe environment. In doing so, we need your help. Below are a few additions to our Club Policies that we ask you to accept and follow when you visit the club. 

1

HEALTH & SAFETY

I confirm I do not have any symptoms related to and have not been knowingly exposed to COVID-19.  I confirm that I have not had contact with a person who has or is suspected of having COVID-19. If the above status changes, I agree not to visit the club.
2

FACE COVERING

I agree to wear a mask while in the club.
3

PHYSICAL DISTANCING

I will use best efforts to keep physical distancing. I will keep 14 feet of distancing from other people while exercising and 6 feet in common areas. I agree to follow posted requirements regarding club flow, restricted areas, and room capacities.
4

DISINFECTING

I agree to disinfect all equipment before and after use and follow CDC guidelines. I agree to sanitize my hands upon entering the club and keep my hands washed/sanitized while at the club.
5

ONLINE RESERVATIONS

I agree to make online reservations in advance for my club visits. I will adhere to the start and end time for these visits.

Cleaning and Sanitizing

What are your disinfecting procedures and products?

While we have always prioritized cleanliness, we have sourced advanced hospitalgrade cleaners, disinfectants and equipment and train our teams in the proper usage. 

All team members will continually clean and disinfect while in the club.  All high touch areas will be disinfected hourly and every surface in the club will be disinfected twice daily.   

All disinfecting products are medicalgrade and are shown effective in EPA listings related to COVID and other viruses.  We will also be rolling out electrostatic back-pack sprayers. An electrostatically charged mist allows us to completely and safely reach all surfaces, including many-shaped objects and hard to reach locations with hospital-grade disinfectant.  

We have designed our gym schedule and hours of operation to allow for transition time between reservation blocks and closure time so thorough cleaning can occur. 

We ask that all members disinfect equipment after each use. Staff will be available to help and educate members on proper disinfection. We are also providing extra sanitizing wipes and hand sanitizer. 

All staff have completed our enhanced staff training to ensure they understand the cleaning expectations and have knowledge around all products used in our clubs.  

We have replaced standard hand dryers with paper towel stations in all available bathrooms.  

Full list of products

Group Fitness Equipment

Our team will be disinfecting all Group Fitness Equipment between each class to ensure the safest possible class.  To facilitate this, we will be requiring all members to sign up for classes in advance and will be scheduling a minimum 30-minute gap between classes. 

Hand Sanitizer

We have sourced a large quantity of 70% and 80% Ethyl Alcohol hand sanitizer above and beyond the CDC’s guidelines of 60%.  Members and Staff will be required to use sanitizer dispensers when entering the club and are encouraged to use it regularly. 

Disinfectant Wipes

Members are asked to disinfect equipment before and after each use with our supplied disinfectant wipes.  Our wipes are EPA approved and a proven “one step” disinfectant cleaner which is effective in the presence of 5% serum contamination. 

Club Operations

What are the hours of operation?

To ensure the safest possible environment for our members and staff, we will be limiting club hours upon initial reopening.  These hours may change as we hear the final rules from the state but currently we are planning on:

Healthworks Back Bay

  • Monday – Friday: 7AM – 1PM & 2pm – 6PM
  • Saturday – Sunday: 7:30AM – Noon

Healthworks Cambridge

  • Monday – Friday: 7AM – 1PM & 2pm – 8PM
  • Saturday – Sunday: 7:30AM – Noon

Healthworks Coolidge Corner

  • Monday – Friday: 7AM – 1PM & 2pm – 8PM
  • Saturday – Sunday: 7:30AM – Noon

Healthworks Chestnut Hill

  • Monday – Thursday: 7AM – 1PM & 2pm – 8PM
  • Friday: 7AM – 1PM
  • Saturday – Sunday: 7:30AM – Noon

How many members are allowed in the gym at the same time?

We will be limiting the number of members in the club at any given time. We ask that all members register on our web site or through our app for either general Gym Time or a specific class. We will not be able to accommodate drop in visits at this time.  

Which amenities are not available yet?

To ensure the safest environment for our members and staff, the following areas will remain temporarily closed when we reopen: locker rooms, wet areas, cafes and Kids Clubs. ⁣We will also not be offering sweat towels, bath towels, fans or water spigots. Alternative restrooms and bottle filters will be provided, and the AC on. Massage will open slowly based on the therapist’s availability in coming back to work.

Steam rooms, saunas and whirlpools are currently in Phase 4 of the state’s plan and we will be waiting for approval and more guidance before opening these areas.

Where can I store my belongings during my visit?

Our locker rooms will remain closed during our initial reopening.  We ask that members only bring what you can fit in one bag when coming to the club and keep the bag with you at all times.  Please keep your belongings in the bag while in the club to reduce floor clutter and ensure a safe space for everyone. We will no longer offer a lost and found. 

 

Is Kids Club open?

Kids Club will remain closed until further notice. Members who pay for Kids Club will not be charged in July or August.

Will Massage Therapy and Assisted Stretching services be available?

As physical distancing is the most important factor is controlling the spread of COVID-19, we are currently evaluating the state recommendation and may have a limited reopening at or before the clubs reopen.

Will the café be open?

Back Bay and Chestnut Hill café areas will be closed. Limited water sales will be offered in club; however, members are encouraged to bring their own full water bottles.  

Will Personal Training be available?

Personal Training will continue to be delivered remotely. Members are welcome to visit the club and work with their trainer remotely. If you are not currently training, but are interested in a remote session, please visit this page and fill out the form.  A member of our team will be in touch to schedule you a complimentary session.  

Do I need to wear a face mask while working out?

Yes, Members and all staff must wear a mask in the club at all times. 

What are your physical distancing guidelines while in the club?

We are asking all members to maintain a 14-foot distance while exercising between themselves and others in the club and a 6-foot distance in common areas. Healthworks has implemented procedures to help ensure these distancing guidelines are respected including visual reminders, area closures, and staff to monitor and enforce these rules.  

Any other items to consider before my first visit?

Yes! We are updating many aspects of the club experience. In addition to closed areas, you may experience a change with member check in and club traffic. We have also closed our club water fountains as proper disinfection between use is challenging. We encourage all members to bring their own full water bottles and sweat towels.  

Can I use a guest pass to visit the gym?

We are able to provide you with a one-time pass to visit before you join. Reservations are required.

Are you closing drinking fountains?

Bottle fillers will be available; however water fountains will be closed. 

Will fans be on in the clubs?

All fans in the club will be removed and or disconnected.

What if I have items in a rented locker in a closed area?

We will not be billing for locker rentals in July as your locker may not be accessible. When your club reopens, your rented locker may be in an area that is closed off to traffic. If this is the case, please email [email protected] after you have reserved a scheduled gym time, and we will have your items bagged and available for pickup. 

How are you managing air quality?

We are changing all filters before reopening and have increased outside air to the maximum available quantity.

Will I be billed for my Recurring Massage?

All recurring massage billing will be on freeze for July and August. If we are able to reopen sooner, you may reactivate your recurring billing upon request.

Reservations

Are reservations required?

Yes! To help maintain proper physical distancing, we will require all members to sign up online for their Gym Time or Class. Please click here for tips on signing up using our app.

How long are Gym Time and Class Reservations?

All Gym Time reservations are 75 minutes in length. We ask that you arrive during your reservation and leave promptly by the end of your reservation block to ensure we can properly disinfect the club between reservations.

For Class reservations, you may arrive 15 minutes before the class. Please leave promptly after the class ends.

Can I book back to back gym time reservations for a longer workout?

During our initial re-opening phase, we ask that you only sign up for one slot per day to allow all members the opportunity to enjoy the club. We will monitor capacities closely and modify hours if needed.

How do I reserve Gym Time or Classes?

We are excited to introduce our new and improved member app to streamline the reservation process and allow easier access HWX Virtual classes. This is the quickest and easiest way to reserve a workout slot at our clubs. The reservation window for your spot begins 49 hours in advance. Be sure to reserve ahead of time, and cancel as soon as possible if something arises.

What is included in a Gym Time- Cardio Reservation block?

Gym Time Cardio give you access cardio equipment ONLY during this 75-minute block of time. Equipment will be first come first serve. You must fully sanitize and disinfect equipment before and after use. Please be prepared and leave the building by your end time.

What is included in Gym-Time-Strength?

Gym Time Strength gives you access to our strength floor during this 75-minute block of time. Equipment and floor space will be first come first serve. Please stay within your designated area while working out. Please be prepared and leave the building by your end time

Will you offer special hours for those at High Risk?

Yes! We will close and completely clean and disinfect the club early each afternoon at 1PM. 

To start, the 2PM time slot (first after cleaning ) of Gym Time will be reserved for members who are considered high risk.

Please book Gym Time-Cardio High Risk or Gym Time-Strength High Risk. Classes are separate and are not catered to a high risk population.

HWX

Will you offer classes?

Yes! We plan to offer members the opportunity to experience Healthworks classes. We will enforce physical distancing of 10 feet in our classes and all equipment will be disinfected between classes. We will require advanced registration for all classes.  Book through  our app.

During the initial reopening phase, many of our classes will be virtual, with live classes added back in-club over time.  

How do I reserve Gym Time or a Class?

We are excited to introduce our new and improved member app to streamline the reservation process and allow easier access HWX Virtual classes. This is the quickest and easiest way to reserve a workout slot at our clubs. The reservation window for your spot begins 49 hours in advance. Be sure to reserve ahead of time, and cancel as soon as possible if something arises.

Will Virtual Classes Continue after you reopen?

Yes! We will continue to offer virtual classes for those that are not able to visit our clubs.  

How will you keep the studios and equipment clean?

Our team will set up for each class and completely disinfect all equipment after each class. 

What is the class capacity?

Class capacity will be limited to ensure appropriate physical distancing.  We ask each member to stay in their designated workout area during each class. 

To ensure appropriate space, all members must register for classes in advance through our web site or app. 

Fans

All fans in the club and group fitness studios will be disconnected.  Please do not reconnect them or attempt to turn them on.

Membership Billing

When are you going to bill me my membership dues and other fees?

Healthworks will unfreeze all memberships and resume normal billing when your home club reopens.  Member billing in July before we reopen will continue as you have requested while we have been temporarily closed.

Members will be billed a prorated amount a few days after we reopen.  The prorate for members billed monthly will be based on the number of days we are open in July.  The prorated amount for members billed bi-weekly will be based on the number of days we are open before their first normally scheduled July payment.

We are happy to extend your no billing freeze or virtual only membership if you do not feel comfortable coming in the club to start.  If you are interested in requesting these options, please fill out this form. If you would like to take advantage of this, please fill out the form by noon on June 23, 2020 to allow us time to submit change requests to our billing comp

Can I put a temporary freeze on my account?

Yes! We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can freeze your account for no cost for up to three months after our re-opening.   

If you are interested in requesting these options, please fill out this form. If you would like to take advantage of either of these, please fill out this form by noon on June 23, 2020 to allow us time to submit change requests to our billing company before the cut off.

When will all Healthworks clubs be open?

With the health and safety of our communities at the heart of everything we do. We will open Healthworks Cambridge, Chestnut Hill, Coolidge Corner on Monday, July 6. Healthworks Back Bay will reopen on Monday, July 13.