Keeping You Healthy!

We are thrilled to be returning to normal while continuing to keep your health and safety our top priority.

Club Policies

We are committed to ensuring the highest safety standards for our members and our team with a clean, safe and vaccinated environment. In doing so, we need your help. Below are a few additions to our Club Policies that we ask you to accept and follow when you visit the club. 

1

VAX UP

To protect our members, staff and communities, proof of Covid-19 vaccination is required for everyone entering our clubs.
2

NOT FEELING WELL, STAY HOME

Fever, cough, sore throat or headache? Please stay home while under the weather and enjoy HWX Digital Studio if you are feeling well enough.
3

RESPECT

All members of our community are expected to be courteous and respectful. Inappropriate, disrespectful, threatening, racist or offensive behavior, interactions or emails may result in the immediate termination of membership and facilities access.
4

WORKOUT ETIQUETTE

Please clean and put away all equipment, allow others to “work in” and be aware of your surroundings when sitting on equipment with your phone. We ask that you help keep the club clean by only wearing clean sneakers when working out.
5

CELL PHONES

No cell phone usage in the locker room or wet area. No talking on your phone on the fitness floor or in our studios.
6

HWX CLASSES

Sign up in advance to reserve your spot, and please remember to cancel at least 4 hours prior to avoid the no show fee so others can have you spot. When attending class, please arrive at least 5 minutes prior to hold onto your spot!
7

SECURITY

All members should check in at the front desk. We ask that each member have a current photo on file. All guests must complete our registration process and show valid photo ID prior to enjoying the facility. It is strongly advised to not to bring valuables into the club. Healthworks is not responsible for lost or stolen items.
8

CANCELATION POLICY

A 24-hour cancelation notification is required for personal training and massage appointments. Please email your trainer directly for personal training changes or call the front desk to change a massage appointment.

Vaccination Requirement

What is Healthworks' COVID Vaccination Policy?

Proof of Covid-19 vaccination is required for everyone entering our clubs — members, staff and guests.

We feel this is the best way we can continue to protect the health and safety of those around us.⁣

How do I show my proof of Vaccination?

Members may show must proof of vaccination when checking into the club or you can email proof to [email protected].

As with many other businesses, we are short-staffed so please bare with us as we process these requests. When emailing, please include your agreement number (starts with 48) or barcode to speed up our processing of the requests.

The following are acceptable forms of verification:

  • A CDC vaccination card
  • A digital image of your CDC card
  • An image of any official immunization record
  • A City of Boston app or any other COVID vaccine verification app

Please note that you must show proof of being fully vaccinated. At this time, the CDC does not require boosters for a “fully vaccinated” status, but we strongly encourage getting this third shot to protect yourself and others.

Do I have to show my proof every time I come to the club?

No, members will only need to provide proof of vaccination once and we will record that you are vaccinated in our member management system.

If you prefer us not record your vaccination status, please show it each time you enter the club and ask the staff member not to record it.

What if I have a medical or other reason preventing me from being vaccinated?

We encourage everyone to get vaccinated and boosted as directed by their primary care physician. This is the best way for you to keep yourself, your family and our community safe.

For those that cannot get vaccinated, choose not to show proof of vaccination or choose not get vaccinated you can enjoy your programs remotely via our HWX Digital studio and are welcome to participate in our outdoor classes or personal training sessions.

I am not going to get vaccinated, what are my options?

We ask that you to please reconsider. The COVID vaccines are safe and effective at preventing serious complications from this deadly pandemic. Furthermore, if you are not vaccinated, regardless of Boston rulings, we are continuing to require vaccines at our clubs to protect the health and safety of our members and staff.

If you are not going to get vaccinated, please consider freezing your membership. This will allow you to stay connected with the Healthworks community through live classes on HWX Digital Studio and join us for outdoor classes when they resume this spring.  You may request a freeze online.

We’d hate to see you go, but if you choose to cancel, you can submit a cancel request online. Please select “Will not get COVID Vaccine” as the reason for your cancelation.

Do I have to wear a mask if I'm vaccinated?

Effective 3/5 at Back Bay, 3/14 at Cambridge, and 3/12 at Coolidge Corner, masks are optional per local orders.

Cleaning and Sanitizing

How are you disinfecting the clubs?

While we have always prioritized cleanliness, we have sourced advanced hospitalgrade cleaners and airPHX technology for use in our clubs. We will continue to use electrostatic spray cleaning and have wipes provided throughout the clubs, and ask that all members use them to wipe down equipment and class props after each use.

Hand Sanitizer

Hand sanitizer can be found throughout the clubs.

Disinfectant Wipes

Members are asked to disinfect equipment after each use with our supplied disinfectant wipes. Our wipes are EPA approved and a proven “one step” disinfectant cleaner which is effective in the presence of 5% serum contamination. 

Air Quality

How are you improving air quality with airPHX?

We have invested in AirPHX technology at all our clubs to improve air quality and reduce the risk of respiratory droplet transmissions. 

AirPHX® Units

  • Continually take in ambient air and create powerful disinfecting agents that kill viruses in the air and on surfaces and neutralize pathogens even deep in surfaces.
  • OSHA compliant and not harmful to humans.
  • Proprietary technology is highly effective in protecting against coronavirus (2019-nCoV).
  • Validated for reductions in surface viruses and antibiotic resistant bacteria in 30 minutes on surfaces with corresponding reductions in airborne organisms.

How else are you managing air quality?

Our clubs were designed to have high air turn over at all times. In addition, we regularly change our air filters and increased outside air to the maximum available quantity.

In addition, in all message rooms we have rolled out Molekule Air Pro air purifiers.

Club Operations

What is new?

Throughout the pandemic we continued to evolve and create exceptional member experiences. See below for more details…

  • HWX Digital Studio – Providing you with hundreds of on-demand and live virtual classes.
  • Remote Personal Training – Can’t make it into the club?  Our personal trainers can deliver great sessions wherever you are.
  • Virtual Corporate Partnerships – Are you looking to keep your team connected while all working at different locations?  Let us help you with a custom virtual fitness program for  your team or company.
  • Capacity Tracking – Each club location page on our website displays capacity trackers showing you approximately how many people are in the club at any moment.
  • Vaccine Requirement – Proof of vaccine status is required for all members, staff and guests.
  • airPHX – airPHX continuously kills bacteria, viruses and other pathogens in the air and on surfaces, including Covid-19.

Please note that HWX Outdoor Classes will return in the spring.

Effective 3/5 at Back Bay and 3/14 at Cambridge, masks are optional per local orders. We are awaiting a decision from the town of Brookline for Coolidge Corner.

What has changed?

As we embrace our new normal, our clubs are all open but there are some changes as we rebuild and keep everyone healthy.

  • Proof of Vaccination Status remains a requirement for all members and staff
  • Back Bay Café remains closed as we evaluate our long-term plans
  • Kids Club is no longer open
  • Effective 3/5 at Back Bay and 3/14 at Cambridge, masks are optional per local orders. We are awaiting a decision from the town of Brookline for Coolidge Corner

Visiting the Clubs

Are clubs open?

All clubs are open and we are slowly increasing our capacities. You can see your clubs’ capacity on our location pages, found here: https://healthworksfitness.com/our-locations.

Are reservations required?

No! Come in and work out however you want. Advance online reservations are recommended for all classes. Please click here for tips on signing up using our app.

Do I need to wear a face mask while working out?

Effective 3/5 at Back Bay and 3/14 at Cambridge, masks are optional per local orders. We are awaiting a decision from the town of Brookline for Coolidge Corner.

How many members are allowed in the gym at the same time?

This number varies from club to club, as we continue to limit our capacities, but this will be steadily increasing slowly over time.

How do I reserve Classes?

We are excited to introduce our new and improved member app to streamline the reservation process and allow easier access to all HWX Class formats. This is the quickest and easiest way to reserve a workout slot at our clubs. The reservation window for your spot begins 48 hours in advance. Be sure to reserve ahead of time, and cancel as soon as possible if something arises.

Please note that we will be charging a $10 no-show for HWX Classes as space is limited. If you sign up for a class in advance and are unable to make it, please drop the class no later than 4 hours prior.

Can I use a guest pass to visit the club?

We are able to provide you with a one-time pass to visit before you join. Please email us at [email protected] if you have any questions. Additional passes are available for purchase, if desired.

Any other items to consider before my first visit?

We ask that you abide by our mask and remember that masks must be worn above the nose and mouth. As of 1/15/22, proof of vaccination will also be required.

Fever, cough, sore throat or headache? Please stay home while under the weather and enjoy HWX Digital Studio if you are feeling well enough. 

HWX Classes

What classes are you offering?

We are currently offering a variety of HWX Class formats:

  • In-club classes with a live instructor or virtually streamed
  • Hundreds of virtual on-demand and live classes on HWX Digital Studio

To view all class schedules, click here.

How do I sign up for classes?

We are excited to introduce our new and improved member app to streamline the reservation process and allow easier access to HWX classes This is the quickest and easiest way to reserve a spot for classes both in the club and outdoors. The reservation window for your spot begins 48 hours in advance.

Please note that we now have a $10 no-show fee if you sign up for a class and late-cancel (less than 4 hours prior) or do not attend.

Why are outdoor classes coed?

While our HWX Outdoor Classes are predominately attended by women, all of these classes are coed and open to ALL Healthworks Group members, which includes our coed clubs, Republic Fitness and GymIt, as well as guests.

Please note that HWX Outdoor Classes are on pause for winter and will return in the spring.

How long will you be offering outdoor classes?

HWX Outdoor Classes are on pause for winter and will return in the spring.

How are you keeping the studios and equipment clean?

We ask that all members disinfect equipment after each use using gym wipes provided.

What is the class capacity?

Class capacity remain limited to ensure appropriate physical distancing. We ask each member to stay in their designated workout area during each class. We will be slowly increasing our class capacities throughout the summer.

To ensure appropriate space, we recommend you register for classes in advance through our website or app. 

What if I sign up for a class but cannot attend?

To ensure availability for others, we ask that you cancel your class bookings the same way you enrolled, either in the App or online in the schedule, no later than 4 hours prior to the start of class. You will be charged a $10 fee if you no-show a class in the club.

Are masks worn in class?

Effective 3/5 at Back Bay and 3/14 at Cambridge, masks are optional per local orders. We are awaiting a decision from the town of Brookline for Coolidge Corner.

Membership Status

When are you going to bill me my membership dues and other fees?

All special COVID-related membership freezes and support memberships ended in July 2021. If you are still unable or not ready to return to the club for whatever reason, we have a variety of freeze options to choose from.

To update your membership status or request a freeze, please click here.

I'm ready to come back to the club, how do I change my membership status?

Whether you want to resume your membership immediately, or continue your freeze, we ask that you fill out this form.

If you have any questions, please email us at [email protected].

Can I keep the freeze on my account?

Yes, if you would like to make any changes to your membership or freeze request, please click here

Can I switch to a Virtual Membership?

Of course! For only $13/month (or $6 bi-weekly), you can enjoy unlimited access to HWX Digital Studio and discounted rates on HWX Outdoor Classes and club access.  You can switch to the personal freeze option here or we can fully switch your membership to our new Digital+ option. Learn more here