Top Standard of Safety for Our Clubs

While we have always prioritized cleanliness, we have sourced advanced hospital–grade cleaners, airPHX technology, disinfectants and equipment and train our teams in the proper usage. 

All team members will continually clean and disinfect while in the club. All high touch areas will be disinfected hourly and every surface in the club will be disinfected twice daily.   

All disinfecting products are medical–grade and are shown effective in EPA listings related to COVID and other viruses.  We will also be rolling out electrostatic back-pack sprayers. An electrostatically charged mist allows us to completely and safely reach all surfaces, including many-shaped objects and hard to reach locations with hospital-grade disinfectant.  

We have designed our gym schedule allowing a full hour of closure from 1:00-2:00 PM for a thorough mid-day cleaning.

We ask that all members disinfect equipment after each use. Staff will be available to help and educate members on proper disinfection. We are also providing extra sanitizing wipes and hand sanitizer. 

All staff have completed our enhanced staff training to ensure they understand the cleaning expectations and have knowledge around all products used in our clubs.  

We have replaced standard hand dryers with paper towel stations in all available bathrooms.  

Full list of products

Our team will be disinfecting all Group Fitness Equipment between each class to ensure the safest possible class.  To facilitate this, we will be requiring all members to sign up for classes in advance and will be scheduling a minimum 30-minute gap between classes. 

We have sourced a large quantity of 70% and 80% Ethyl Alcohol hand sanitizer above and beyond the CDC’s guidelines of 60%.  Members and Staff will be required to use sanitizer dispensers when entering the club and are encouraged to use it regularly. 

Members are asked to disinfect equipment before and after each use with our supplied disinfectant wipes.  Our wipes are EPA approved and a proven “one step” disinfectant cleaner which is effective in the presence of 5% serum contamination. 

Safety is always our number one priority. It is so important to us to continue to find new innovations and procedures to help keep you and our team safe from COVID-19. We are pleased to announce we have invested in AirPHX technology for our clubs to improve air quality and reduce the risk of respiratory droplet transmissions. AirPHX guarantees that coronavirus (2019-nCoV) is killed in the air and on surfaces. We are continuing to go above and beyond the state mandated guidelines to keep you safe.

AirPHX® Units

• Continually take in ambient air and create powerful disinfecting agents that kill viruses in the air and on surfaces and neutralize pathogens even deep in surfaces.
• OSHA compliant and not harmful to humans.
• Proprietary technology is highly effective in protecting against coronavirus (2019-nCoV).
• Validated for reductions in surface viruses and antibiotic resistant bacteria in 30 minutes on surfaces with corresponding reductions in airborn organisms.

Before reopening, we changed all filters and increased outside air to the maximum available quantity.

To ensure the safest possible environment for our members and staff, we will be limiting club hours upon initial reopening. Currently, our clubs are open the following hours:

Healthworks Back Bay*

• Monday – Friday: 6:00 AM – 1:00 PM & 2:00 – 7:00 PM
• Saturday – Sunday: 7:30 AM – Noon

*From December 16 until further notice, Healthworks Back Bay will only be open for 1-on-1 access, limited to personal training, HWX classes and massage in compliance with Boston’s Phase 2 roll back.

Healthworks Cambridge

• Monday – Friday: 5:30 AM – 1:00 PM & 2:00 – 8:00 PM
• Saturday – Sunday: 7:30 AM – 1:00 PM

Healthworks Coolidge Corner

• Monday – Friday: 5:30 AM – 1:00 PM & 2:00 – 8:00 PM
• Saturday – Sunday: 7:30 AM – 1:00 PM

Healthworks Chestnut Hill

• Monday – Thursday: 6:00 AM – 1:00 PM & 2:00 – 8:00 PM
• Friday: 6:00 AM – 1:00 PM
• Saturday – Sunday: 7:30 AM – 1:00 PM

We are asking all members to maintain a 6-foot distance while exercising between themselves and others in the club and a 6-foot distance in common areas. Healthworks has implemented procedures to help ensure these distancing guidelines are respected including visual reminders, area closures, and staff to monitor and enforce these rules.  

Showers are now available at Cambridge, Chestnut Hill and Coolidge Corner per the State’s updated Phase 3 Step 1 guidelines. Due to Boston’s roll back to Phase 2, showers will be unavailable at Back Bay from December 16-January 6. 

To allow for safe, physical distancing, some showers will be closed ensuring that everyone is 6 feet apart. Available and unavailable showers will be clearly marked. Masks must be worn at all times in our clubs and can only be removed when showering. 

Bath towels will only be available for members who are showering and we will have limited, designated areas for clean and used towels. 

Our team will be disinfecting our showers and wet area multiple times throughout the day and we’ve also replaced all shower products.  

Additional hand sanitizers will be placed in the wet areas and small spray bottles of Airx will be available for members looking to disinfect their shower stalls before and after use.

We ask that one person enters and exits the wet area at a time. 

Steam rooms, saunas and whirlpools are currently in Phase 4 of the state’s plan and we will be waiting for approval and more guidance before opening these areas. Wet areas will be open exclusively for showering-only.

Bath towels will only be provided for showering at Cambridge, Chestnut Hill and Coolidge Corner. We are currently not providing sweat towels or bathrobes for massages and recommend that members bring their own.

Steam rooms, saunas and whirlpools are currently closed and included in Phase 4 of the state’s reopening plan.

Hair dryers and styling tools have also been removed from our locker rooms.

To allow our team’s to focus on the cleanliness and safety of our members, Kids Club, cafes and workout towel service are temporarily suspended.

Kids Club will remain closed until further notice. All Kids Club packages will remain frozen until Kids Club reopens.

Yes, both are back! To book a session, please use our app.

We are currently only offering 50-minute and 80-minutes Massage sessions. More details on our updated Massage policies can be found here.

Back Bay and Chestnut Hill café areas will be closed. Limited water sales will be offered in club; however, members are encouraged to bring their own full water bottles.  

Select personal trainers have returned to the clubs and trainers will continue to offer remote, outdoor and mobile (traveling to your home or neighborhood) training options as well. Members are welcome to visit the club and work with their trainer remotely in addition. If you have questions about Personal Training options, please contact your clubs’ Fitness Director or email [email protected].

Bottle fillers will be available; however water fountains remain closed. 

All fans in the club have been removed and/or disconnected.

We are changing all filters before reopening and have increased outside air to the maximum available quantity.

Safety is always our number one priority. It is so important to us to continue to find new innovations and procedures to help keep you and our team safe from COVID-19. We are pleased to announce we have invested in AirPHX technology for our clubs to improve air quality and reduce the risk of respiratory droplet transmissions. This technology will be installed at all clubs early next week. AirPHX guarantees that coronavirus (2019-nCoV) is killed in the air and on surfaces. We are continuing to go above and beyond the state mandated guidelines to keep you safe.

AirPHX® Units

• Continually take in ambient air and create powerful disinfecting agents that kill viruses in the air and on surfaces and neutralize pathogens even deep in surfaces.
• OSHA compliant and not harmful to humans.
• Proprietary technology is highly effective in protecting against coronavirus (2019-nCoV).
• Validated for reductions in surface viruses and antibiotic resistant bacteria in 30 minutes on surfaces with corresponding reductions in airborn organisms.

Our team will be disinfecting all group fitness equipment in our main studios between each class to ensure the safest possible class.  To facilitate this, we will be requiring all members to sign up for classes in advance and will be scheduling a minimum 30-minute gap between classes.

In our cycling studios, we ask that all members disinfect equipment after each use using gym wipes. Staff will be available to help and educate members on proper disinfection. We are also providing extra sanitizing wipes and hand sanitizer.

With the exception of Healthworks Back Bay, which is in a temporary partial closure per Boston City mandate, all other Healthworks clubs remain open and safe, with no plans to close.

No! Come in and work out however you want. Walk-in reservations for Gym Time and in-club classes are available as long as space permits. Advance online reservations are required only for our HWX Outdoor Classes, but recommended for all classes. Please click here for tips on signing up using our app.

Yes, members and staff must wear a mask in the club at all times. 

This number varies from club to club, but we are following all of the state’s guidelines, limiting the number of people in at any given time and have the clubs set up to ensure 6 feet of safe, physical distancing for everyone. 

All Gym Time reservation spots are 60 minutes in length and run every hour on the hour. They can be booked in advance or via walk in. We will not be closing the club between blocks. You can now reserve back to back 60 minute spots without leaving the club in between.

Reservations are encouraged but you are also welcomed to walk in and signup at the front desk assuming spots are available.

For Class reservations, you may arrive 15 minutes before the class. Please leave promptly after the class ends.

Simply walk in or reserve online in our schedule or app. We are excited to introduce our new and improved member app to streamline the reservation process and allow easier access to all HWX Class formats. This is the quickest and easiest way to reserve a workout slot at our clubs. The reservation window for your spot begins 49 hours in advance. Be sure to reserve ahead of time, and cancel as soon as possible if something arises.

Effective October 5, we will be charging a $5 no-show for HWX Outdoor Classes, and starting October 19, we will be doing the same for all in-club classes as space is limited.

Yes! We will close and completely clean and disinfect the club early each afternoon at 1:00 PM. 

To start, the 2:00 PM time slot (first after cleaning ) of Gym Time will be reserved for members who are considered high risk.

Please book Gym Time High Risk. Classes are separate and are not catered to a high risk population.

We are able to provide you with a one-time pass to visit before you join. Please email us at [email protected] if you have any questions.

Yes! We are updating many aspects of the club experience. In addition to closed areas, you may experience a change with member check in and club traffic. We have also closed our club water fountains as proper disinfection between use is challenging. We encourage all members to bring their own full water bottles and sweat towels.  

We are currently offering a variety of HWX Class formats:

• In-Club classes with a LIVE instructor or virtually streamed
• Virtual classes on HWX Vimeo On Demand (new classes dropping every Monday morning)
• Virtual LIVESTREAM classes on Zoom and Vimeo Live

For more information on our HWX Virtual Classes, please click here.

To view our class schedules, please click here.

We are excited to introduce our new and improved member app to streamline the reservation process and allow easier access to HWX classes This is the quickest and easiest way to reserve a spot for classes both in the club and outdoors. The reservation window for your spot begins 48 hours in advance.

Please note that we now have a $5 no-show fee if you sign up for a class and late-cancel (less than 4 hours prior) or do not attend.

While our HWX Outdoor Classes are predominately attended by women, all of these classes are Coed and open to ALL Healthworks Group members, which includes our coed clubs, Republic Fitness and GymIt, as well as guests.

We plan on bringing back our outdoor classes early this spring! Please stay tuned.

Classes range from 15-55 minutes. Class times are marked in the schedule.

YES! We will continue to offer virtual classes for those that are not able to visit our clubs and have no plans to change this.  We are also now offering livestream classes, and plan to continue to grow those offerings as well.

Our team will set up for each class and completely disinfect all equipment in the main studio after each class.   In our cycling studio, we ask that all members disinfect equipment after each use using gym wipes. Staff will be available to help and educate members on proper disinfection. We also have time in between each class to allow for a thorough cleaning.

Class capacity will be limited to ensure appropriate physical distancing. We ask each member to stay in their designated workout area during each class. 

To ensure appropriate space, all members must register for classes in advance through our website or app. 

To ensure availability for others, we ask that you cancel your class bookings the same way you enrolled, either in the App or online in the schedule, no later than 4 hours prior to the start of class. You will be charged a $5 fee if you no-show a class in the club.

All fans in the club and group fitness studios will be disconnected. Please do not reconnect them or attempt to turn them on.

For all indoor classes, masks must be worn. In some cases and when an instructor can be more than 10 feet away, they may wear a face shield instead of a mask.

Masks are optional for all HWX Outdoor Classes, but must be worn unless you are in your designated workout space.

Most of our trainers are back, but we recommend you check with your trainer to see if they are taking sessions in the club. All trainers will continue to take clients remotely with select trainers also offering outdoor and mobile training options. If you would like to be paired with a trainer, please email [email protected]. 

Please reach out to your trainer directly to book your personal training sessions. If you are interested in working with a trainer but are not sure which trainer is the best fit, please email us at [email protected] and will have someone contact you to schedule a session. 

Physical distancing is important to keep all of us safe during the session. Your session will be reserved to one location in the club, the trainer will be standing outside of your strength training box for the duration on the workout coaching you from 6 feet away. They will provide you with instructions for all exercises verbally and may demonstrate when necessary. They will assist you in getting any equipment needed for your workout and instruct you on when and how to wipe it down to aid with disinfecting. 

We know you have missed seeing your trainer but ask that you show them your excitement through the workout instead of physical contact. 

We understand that not all clients or trainers are ready to come back and train in our clubs. We are giving trainers the option to continue to train their clients remotely or outdoors at this time. Please communicate with your trainer on this.

Some of you may want to diversify or intensify your workout using equipment we have in the club. If you would like to visit our clubs and perform your remote training session here, please do the following: 

• Communicate with your trainer that you will be visiting the club for the session. Some clubs have tri-pods available for members to use with their phone to conduct the virtual session.  Please see the fitness staff on duty for a tripod or bring your own to be sure you have one! If you want to be sure there is a tripod available, please email your club fitness director. 
• Reserve a Gym-Time Strength session that coincides with your session time. If no Gym-Time Strength reservation coincides with your session time, this option will not be available to you at this time. 
• Once Gym-Time Strength is reserved, arrive in your mask and head to an available strength box with the tripod provided. 
• Begin a Skype/Zoom/FaceTime session using your phone and enjoy your workout! 

For in-club personal trainer sessions (client and trainer both present in the club), you do not need to reserve a Gym Time session. The session your trainer booked will be your reservation to the club.   

For remote personal trainer sessions (client in the club, but trainer remote), you must book a Gym Time session using our app or website to reserve access to the gym since your trainer will not be present. 

If you book a personal training session remotely, it does not give you access to the club.  Please reserve Gym Time  on our app or website in order to access the club for a scheduled reservation. 

Yes, everyone in the gym must wear a mask at all times.  Your trainer will be wearing a wear a mask and gloves as well.  

2:00 PM is reserved for high risk clients. We close our clubs from 1:00 – 2:00 PM for a full disinfecting with electrostatic sprayers.

If you wish to do cardio before or after your schedule personal training session, please be sure to book an additional Gym Time spot.

We ask that members wipe down equipment before and after use with equipment wipes.  Your trainer will also be disinfecting your strength training box before and after each session.  

Whether you want to resume your membership immediately, or continue your freeze, we ask that you fill out this form.

If you have any questions, please email us at [email protected].

Yes! We realize that the COVID-19 pandemic has created unforeseen circumstances for many people. Everyone on a freeze has been given the option to extend this. If you would like to make any changes to your membership or freeze request, please click here. 

Of course! For only $30/month (or $15 bi-weekly), enjoy unlimited access to your virtual classes and discounted rates on HWX Outdoor Classes. There is no commitment with this membership, and you can switch back to a full club membership whenever you would like. If you would like to make any changes to your membership or freeze request, please click here. 

Without you, there is no us and as a local business, we need your support. We understand that not everyone can pay their full dues during this time and a Support Membership will allow you to show your support at an alternative billing rate of $20/month (or $10/bi-weekly). If you would like to go on a Support Membership, please click here.