Top Standard of Safety for Our Clubs

While we have always prioritized cleanliness, we have sourced advanced hospital–grade cleaners, disinfectants and equipment and train our teams in the proper usage. 

All team members will continually clean and disinfect while in the club.  All high touch areas will be disinfected hourly and every surface in the club will be disinfected twice daily.   

All disinfecting products are medical–grade and are shown effective in EPA listings related to COVID and other viruses.  We will also be rolling out electrostatic back-pack sprayers. An electrostatically charged mist allows us to completely and safely reach all surfaces, including many-shaped objects and hard to reach locations with hospital-grade disinfectant.  

We have designed our gym schedule and hours of operation to allow for transition time between reservation blocks and closure time so thorough cleaning can occur.  

We ask that all members disinfect equipment after each use. Staff will be available to help and educate members on proper disinfection. We are also providing extra sanitizing wipes and hand sanitizer. 

All staff have completed our enhanced staff training to ensure they understand the cleaning expectations and have knowledge around all products used in our clubs.  

We have replaced standard hand dryers with paper towel stations in all available bathrooms.  

Full list of products

Our team will be disinfecting all Group Fitness Equipment between each class to ensure the safest possible class.  To facilitate this, we will be requiring all members to sign up for classes in advance and will be scheduling a minimum 30-minute gap between classes. 

We have sourced a large quantity of 70% and 80% Ethyl Alcohol hand sanitizer above and beyond the CDC’s guidelines of 60%.  Members and Staff will be required to use sanitizer dispensers when entering the club and are encouraged to use it regularly. 

Members are asked to disinfect equipment before and after each use with our supplied disinfectant wipes.  Our wipes are EPA approved and a proven “one step” disinfectant cleaner which is effective in the presence of 5% serum contamination. 

To ensure the safest possible environment for our members and staff, we will be limiting club hours upon initial reopening.  These hours may change as we hear the final rules from the state but currently we are planning on:

Healthworks Back Bay

• Monday – Friday: 7AM – 1PM & 2pm – 6PM
• Saturday – Sunday: 7:30AM – Noon

Healthworks Cambridge

• Monday – Friday: 7AM – 1PM & 2pm – 8PM
• Saturday – Sunday: 7:30AM – Noon

Healthworks Coolidge Corner

• Monday – Friday: 7AM – 1PM & 2pm – 8PM
• Saturday – Sunday: 7:30AM – Noon

Healthworks Chestnut Hill

• Monday – Thursday: 7AM – 1PM & 2pm – 8PM
• Friday: 7AM – 1PM
• Saturday – Sunday: 7:30AM – Noon

We will be limiting the number of members in the club at any given time. We ask that all members register on our web site or through our app for either general Gym Time or a specific class. We will not be able to accommodate drop in visits at this time.  

To ensure the safest environment for our members and staff, the following areas will remain temporarily closed when we reopen: locker rooms, wet areas, cafes and Kids Clubs. ⁣We will also not be offering sweat towels, bath towels, fans or water spigots. Alternative restrooms and bottle filters will be provided, and the AC on. Massage will open slowly based on the therapist’s availability in coming back to work.

Steam rooms, saunas and whirlpools are currently in Phase 4 of the state’s plan and we will be waiting for approval and more guidance before opening these areas.

Our locker rooms will remain closed during our initial reopening.  We ask that members only bring what you can fit in one bag when coming to the club and keep the bag with you at all times.  Please keep your belongings in the bag while in the club to reduce floor clutter and ensure a safe space for everyone. We will no longer offer a lost and found. 

Kids Club will remain closed until further notice. Members who pay for Kids Club will not be charged in July or August.

As physical distancing is the most important factor is controlling the spread of COVID-19, we are currently evaluating the state recommendation and may have a limited reopening at or before the clubs reopen.

Back Bay and Chestnut Hill café areas will be closed. Limited water sales will be offered in club; however, members are encouraged to bring their own full water bottles.  

Personal Training will continue to be delivered remotely. Members are welcome to visit the club and work with their trainer remotely. If you are not currently training, but are interested in a remote session, please visit this page and fill out the form.  A member of our team will be in touch to schedule you a complimentary session.  

Yes, Members and all staff must wear a mask in the club at all times. 

We are asking all members to maintain a 14-foot distance while exercising between themselves and others in the club and a 6-foot distance in common areas. Healthworks has implemented procedures to help ensure these distancing guidelines are respected including visual reminders, area closures, and staff to monitor and enforce these rules.  

Yes! We are updating many aspects of the club experience. In addition to closed areas, you may experience a change with member check in and club traffic. We have also closed our club water fountains as proper disinfection between use is challenging. We encourage all members to bring their own full water bottles and sweat towels.  

We are able to provide you with a one-time pass to visit before you join. Reservations are required.

Bottle fillers will be available; however water fountains will be closed. 

All fans in the club will be removed and or disconnected.

We will not be billing for locker rentals in July as your locker may not be accessible. When your club reopens, your rented locker may be in an area that is closed off to traffic. If this is the case, please email [email protected] after you have reserved a scheduled gym time, and we will have your items bagged and available for pickup. 

We are changing all filters before reopening and have increased outside air to the maximum available quantity.

All recurring massage billing will be on freeze for July and August. If we are able to reopen sooner, you may reactivate your recurring billing upon request.

Yes! To help maintain proper physical distancing, we will require all members to sign up online for their Gym Time or Class. Please click here for tips on signing up using our app.

All Gym Time reservations are 75 minutes in length. We ask that you arrive during your reservation and leave promptly by the end of your reservation block to ensure we can properly disinfect the club between reservations.

For Class reservations, you may arrive 15 minutes before the class. Please leave promptly after the class ends.

During our initial re-opening phase, we ask that you only sign up for one slot per day to allow all members the opportunity to enjoy the club. We will monitor capacities closely and modify hours if needed.

We are excited to introduce our new and improved member app to streamline the reservation process and allow easier access HWX Virtual classes. This is the quickest and easiest way to reserve a workout slot at our clubs. The reservation window for your spot begins 49 hours in advance. Be sure to reserve ahead of time, and cancel as soon as possible if something arises.

Gym Time Cardio give you access cardio equipment ONLY during this 75-minute block of time. Equipment will be first come first serve. You must fully sanitize and disinfect equipment before and after use. Please be prepared and leave the building by your end time.

Gym Time Strength gives you access to our strength floor during this 75-minute block of time. Equipment and floor space will be first come first serve. Please stay within your designated area while working out. Please be prepared and leave the building by your end time

Yes! We will close and completely clean and disinfect the club early each afternoon at 1PM. 

To start, the 2PM time slot (first after cleaning ) of Gym Time will be reserved for members who are considered high risk.

Please book Gym Time-Cardio High Risk or Gym Time-Strength High Risk. Classes are separate and are not catered to a high risk population.

Yes! We plan to offer members the opportunity to experience Healthworks classes. We will enforce physical distancing of 10 feet in our classes and all equipment will be disinfected between classes. We will require advanced registration for all classes.  Book through  our app.

During the initial reopening phase, many of our classes will be virtual, with live classes added back in-club over time.  

We are excited to introduce our new and improved member app to streamline the reservation process and allow easier access HWX Virtual classes. This is the quickest and easiest way to reserve a workout slot at our clubs. The reservation window for your spot begins 49 hours in advance. Be sure to reserve ahead of time, and cancel as soon as possible if something arises.

Yes! We will continue to offer virtual classes for those that are not able to visit our clubs.  

Our team will set up for each class and completely disinfect all equipment after each class. 

Class capacity will be limited to ensure appropriate physical distancing.  We ask each member to stay in their designated workout area during each class. 

To ensure appropriate space, all members must register for classes in advance through our web site or app. 

All fans in the club and group fitness studios will be disconnected.  Please do not reconnect them or attempt to turn them on.

Yes! We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can freeze your account for no cost for up to three months after our re-opening.   

If you are interested in requesting these options, please fill out this form. If you would like to take advantage of either of these, please fill out this form by noon on June 23, 2020 to allow us time to submit change requests to our billing company before the cut off.

With the health and safety of our communities at the heart of everything we do. We will open Healthworks Cambridge, Chestnut Hill, Coolidge Corner on Monday, July 6. Healthworks Back Bay will reopen on Monday, July 13.