Top Standard of Safety for Our Clubs

We are open and ready! Thank you for your continued support.  Our team is more than ready to ensure your safe visit as we have taken the time to learn from and work with experts in the field to source and roll-out hospitalgrade disinfecting equipment and protocols.  

While every member of our team is working to keep our clubs clean and sanitary, we need your support in creating the safest possible environment to enjoy.  As a result, we are updating our club policies to set clear expectations for all. 

View our growing library of club Top Safety Standard videos

Updated Club Polices

We are committed to ensuring the highest safety standards for our members and our team to return to a clean and safe environment. In doing so, we need your help. Below are a few additions to our Club Policies that we ask you to accept and follow when you visit the club. 

1

HEALTH & SAFETY

I confirm I do not have any symptoms related to and have not been knowingly exposed to COVID-19.  I confirm that I have not had contact with a person who has or is suspected of having COVID-19. If the above status changes, I agree not to visit the club.
2

FACE COVERING

I agree to wear a mask while in the club.
3

PHYSICAL DISTANCING

I will use best efforts to keep physical distancing. I will keep 6 feet of physical distancing at all times. I agree to follow posted requirements regarding club flow, restricted areas, and room capacities.
4

DISINFECTING

I agree to disinfect all equipment before and after use and follow CDC guidelines. I agree to sanitize my hands upon entering the club and keep my hands washed/sanitized while at the club.

Cleaning and Sanitizing

What are your disinfecting procedures and products?

While we have always prioritized cleanliness, we have sourced advanced hospitalgrade cleaners, airPHX technology, disinfectants and equipment and train our teams in the proper usage. 

All team members will continually clean and disinfect while in the club. All high touch areas will be disinfected hourly and every surface in the club will be disinfected twice daily.   

All disinfecting products are medicalgrade and are shown effective in EPA listings related to COVID and other viruses.  We will also be rolling out electrostatic back-pack sprayers. An electrostatically charged mist allows us to completely and safely reach all surfaces, including many-shaped objects and hard to reach locations with hospital-grade disinfectant.  

We ask that all members disinfect equipment after each use. Staff will be available to help and educate members on proper disinfection. We are also providing extra sanitizing wipes and hand sanitizer. 

All staff have completed our enhanced staff training to ensure they understand the cleaning expectations and have knowledge around all products used in our clubs.  

We have replaced standard hand dryers with paper towel stations in all available bathrooms.  

Full list of products

Group Fitness Equipment

We ask that all members disinfect equipment before and after each use using gym wipes or spray bottles provided. Staff will be available to help and educate members on proper disinfection. We also have time in between each class to allow for a thorough cleaning.

Hand Sanitizer

We have sourced a large quantity of 70% and 80% Ethyl Alcohol hand sanitizer above and beyond the CDC’s guidelines of 60%.  Members and Staff will be required to use sanitizer dispensers when entering the club and are encouraged to use it regularly. 

Disinfectant Wipes

Members are asked to disinfect equipment before and after each use with our supplied disinfectant wipes.  Our wipes are EPA approved and a proven “one step” disinfectant cleaner which is effective in the presence of 5% serum contamination. 

Air Quality

How are you improving air quality with airPHX?

Safety is always our number one priority. It is so important to us to continue to find new innovations and procedures to help keep you and our team safe from COVID-19. We are pleased to announce we have invested in AirPHX technology for our clubs to improve air quality and reduce the risk of respiratory droplet transmissions. AirPHX guarantees that coronavirus (2019-nCoV) is killed in the air and on surfaces. We are continuing to go above and beyond the state mandated guidelines to keep you safe.

AirPHX® Units

  • Continually take in ambient air and create powerful disinfecting agents that kill viruses in the air and on surfaces and neutralize pathogens even deep in surfaces.
  • OSHA compliant and not harmful to humans.
  • Proprietary technology is highly effective in protecting against coronavirus (2019-nCoV).
  • Validated for reductions in surface viruses and antibiotic resistant bacteria in 30 minutes on surfaces with corresponding reductions in airborn organisms.

How else are you managing air quality?

Before reopening, we changed all filters and increased outside air to the maximum available quantity.

Club Operations

What are the hours of operation?

To ensure the safest possible environment for our members and staff, we will be limiting club hours upon initial reopening.

Please see each club’s page for the current hours of operation:

Members of Back Bay and Chestnut Hill are welcome to visit our other clubs outside of their home club hours on the weekends.

What are your physical distancing guidelines while in the club?

We are asking all members to maintain a 6-foot distance while exercising between themselves and others in the club and a 6-foot distance in common areas. Healthworks has implemented procedures to help ensure these distancing guidelines are respected including visual reminders, area closures, and staff to monitor and enforce these rules.  

Are locker rooms available?

Yes! Our locker rooms are open, with available lockers marked to maintain proper physical distancing. Available lockers are spaced apart and, at some locations, floors will also be marked with squares in enforce physical distancing. When floors are marked, we ask that only one member enter the space at a time.
When you finish your workout, please retrieve items from your locker. Please leave locker door open as you exit the space. Our team will disinfect all lockers between uses.
Rental lockers are also available again and billing has resumed if you currently have one.
All locker rooms and showers are open and available, with physical distancing in place.
Our steam rooms, whirlpools and saunas remain closed as we await State guidance on reopening.
We ask again that you maintain physical distancing while in our locker rooms and keep your masks on. All rental locker areas will be marked to allow one person the retrieve their items at a time.

Are showers available?

Showers are now available at all clubs.

To allow for safe, physical distancing, some showers will be closed ensuring that everyone is 6 feet apart. Available and unavailable showers will be clearly marked. Masks must be worn at all times in our clubs and can only be removed when showering. 

Bath towels will only be available for members who are showering and we will have limited, designated areas for clean and used towels. 

Our team will be disinfecting our showers and wet area multiple times throughout the day and we’ve also replaced all shower products.  

Additional hand sanitizers will be placed in the wet areas and small spray bottles of Airx will be available for members looking to disinfect their shower stalls before and after use.

We ask that one person enters and exits the wet area at a time. 

Are towels available?

Yes! Bath and Sweat towels are now available. 

Which amenities are not available yet?

Steam rooms, saunas and whirlpools are currently closed per the state’s reopening plan.

To allow our team’s to focus on the cleanliness and safety of our members, Kids Club and cafes are temporarily suspended.

Is Kids Club open?

Kids Club will remain closed until further notice. All Kids Club packages will remain frozen until Kids Club reopens.

Are Massage Therapy and Assisted Stretching services available?

Yes, both are back! To book a session, please use our app.

We are currently only offering 50-minute and 80-minutes Massage sessions. More details on our updated Massage policies can be found here.

Are the cafés open?

Back Bay and Chestnut Hill café areas will be closed. 

Is in-club Personal Training available?

Most personal trainers have returned to the clubs and trainers will continue to offer remote, outdoor and mobile (traveling to your home or neighborhood) training options as well. Members are welcome to visit the club and work with their trainer remotely in addition. If you have questions about Personal Training options, please contact your clubs’ Fitness Director or email [email protected].

Are drinking fountains available?

Bottle fillers will be available; however water fountains remain closed. 

Are fans on in the clubs?

All fans in the club have been removed and/or disconnected.

How are you managing air quality?

We are changing all filters before reopening and have increased outside air to the maximum available quantity.

Safety is always our number one priority. It is so important to us to continue to find new innovations and procedures to help keep you and our team safe from COVID-19. We are pleased to announce we have invested in AirPHX technology for our clubs to improve air quality and reduce the risk of respiratory droplet transmissions. This technology will be installed at all clubs early next week. AirPHX guarantees that coronavirus (2019-nCoV) is killed in the air and on surfaces. We are continuing to go above and beyond the state mandated guidelines to keep you safe.

AirPHX® Units

  • Continually take in ambient air and create powerful disinfecting agents that kill viruses in the air and on surfaces and neutralize pathogens even deep in surfaces.
  • OSHA compliant and not harmful to humans.
  • Proprietary technology is highly effective in protecting against coronavirus (2019-nCoV).
  • Validated for reductions in surface viruses and antibiotic resistant bacteria in 30 minutes on surfaces with corresponding reductions in airborn organisms.

How are you keeping the studios and equipment clean?

We ask that all members disinfect equipment after each use using gym wipes or spray bottles provided. Staff will be available to help and educate members on proper disinfection. We also have time in between each class to allow for a thorough cleaning.

Visiting the Clubs

Are clubs open?

All clubs are open and operating safely at 40% capacity.

Are reservations required?

No! Come in and work out however you want. Walk-in reservations for Gym Time and in-club classes are available as long as space permits. Advance online reservations are required only for our HWX Outdoor Classes, but recommended for all classes. Please click here for tips on signing up using our app.

Do I need to wear a face mask while working out?

Yes, members and staff must wear a mask in the club at all times. 

How many members are allowed in the gym at the same time?

This number varies from club to club, but we are following all of the state’s guidelines of 40% capacity, limiting the number of people in at any given time and have the clubs set up to ensure 6 feet of safe, physical distancing for everyone. 

How long are Gym Time and Class Spots?

All Gym Time reservation spots are 60 minutes in length and run every hour on the hour. They can be booked in advance or via walk in. We will not be closing the club between blocks. You can now reserve back to back 60 minute spots without leaving the club in between.

Reservations are encouraged but you are also welcomed to walk in and signup at the front desk assuming spots are available.

For Class reservations, you may arrive 15 minutes before the class. Please leave promptly after the class ends.

How do I reserve Gym Time or Classes?

Simply walk in or reserve online in our schedule or app. We are excited to introduce our new and improved member app to streamline the reservation process and allow easier access to all HWX Class formats. This is the quickest and easiest way to reserve a workout slot at our clubs. The reservation window for your spot begins 48 hours in advance. Be sure to reserve ahead of time, and cancel as soon as possible if something arises.

Effective April 12, we will be charging a $10 no-show for HWX Classes as space is limited. If you sign up for a class in advance and are unable to make it, please drop the class no later than 4 hours prior.

Can I use a guest pass to visit the club?

We are able to provide you with a one-time pass to visit before you join. Please email us at [email protected] if you have any questions. Additional passes are available for purchase, if desired.

Any other items to consider before my first visit?

Yes! We are updating many aspects of the club experience. In addition to closed areas, you may experience a change with member check in and club traffic. We have also closed our club water fountains as proper disinfection between use is challenging, but do have bottle fillers available.

HWX Classes

What classes are you offering?

We are currently offering a variety of HWX Class formats:

  • In-Club classes with a LIVE instructor or virtually streamed
  • Virtual classes on HWX Vimeo On Demand (new classes dropping every Monday morning)
  • Virtual LIVESTREAM classes on Zoom and Vimeo Live
  • Live classes outdoors, beginning April 19

For more information on our HWX Virtual Classes, click here. HWX Outdoor Classes, click here.

To view all class schedules, click here.

How do I sign up for classes?

We are excited to introduce our new and improved member app to streamline the reservation process and allow easier access to HWX classes This is the quickest and easiest way to reserve a spot for classes both in the club and outdoors. The reservation window for your spot begins 48 hours in advance.

Please note that we now have a $10 no-show fee if you sign up for a class and late-cancel (less than 4 hours prior) or do not attend.

Why are outdoor classes coed?

While our HWX Outdoor Classes are predominately attended by women, all of these classes are coed and open to ALL Healthworks Group members, which includes our coed clubs, Republic Fitness and GymIt, as well as guests.

How long will you be offering outdoor classes?

HWX Outdoor Classes are back and we plan to keep them coming into the fall. Learn more here!

How long are classes?

Classes range from 15-55 minutes. Class times are marked in the schedule.

Will you continue to offer virtual classes now that the clubs have reopened?

YES! We will continue to offer virtual classes for those that are not able to visit our clubs and have no plans to change this.  We are also now offering livestream classes, and plan to continue to grow those offerings as well.

How are you keeping the studios and equipment clean?

We ask that all members disinfect equipment after each use using gym wipes or spray bottles provided. Staff will be available to help and educate members on proper disinfection. We also have time in between each class to allow for a thorough cleaning.

What is the class capacity?

Class capacity will be limited to ensure appropriate physical distancing. We ask each member to stay in their designated workout area during each class. 

To ensure appropriate space, all members must register for classes in advance through our website or app. 

What if I sign up for a class but cannot attend?

To ensure availability for others, we ask that you cancel your class bookings the same way you enrolled, either in the App or online in the schedule, no later than 4 hours prior to the start of class. You will be charged a $10 fee if you no-show a class in the club.

Are you using Fans in the clubs?

All fans in the club and group fitness studios will be disconnected. Please do not reconnect them or attempt to turn them on.

Are masks worn in class?

At this time, masks are required for all live classes.

Personal Training

Have all personal trainers returned to the club?

Most of our trainers are back, but we recommend you check with your trainer to see if they are taking sessions in the club. All trainers will continue to take clients remotely with select trainers also offering outdoor and mobile training options. If you would like to be paired with a trainer, please email [email protected]. 

How should I schedule my personal training appointment?

Please reach out to your trainer directly to book your personal training sessions. If you are interested in working with a trainer but are not sure which trainer is the best fit, please email us at [email protected] and will have someone contact you to schedule a session. 

What will be different about my personal training sessions at the club?

Physical distancing is important to keep all of us safe during the session. Your session will be reserved to one location in the club, the trainer will be standing outside of your strength training box for the duration on the workout coaching you from 6 feet away. They will provide you with instructions for all exercises verbally and may demonstrate when necessary. They will assist you in getting any equipment needed for your workout and instruct you on when and how to wipe it down to aid with disinfecting. 

We know you have missed seeing your trainer but ask that you show them your excitement through the workout instead of physical contact. 

Can I continue to do my personal training from home?

Trainers are continuing to offer in-person and remote sessions. Please communicate with your trainer on this.

Can I still do my personal training sessions in the club if my trainer is still working remotely?

Some of you may want to diversify or intensify your workout using equipment we have in the club. If you would like to visit our clubs and perform your remote training session here, please do the following: 

  • Communicate with your trainer that you will be visiting the club for the session. Some clubs have tri-pods available for members to use with their phone to conduct the virtual session.  Please see the fitness staff on duty for a tripod or bring your own to be sure you have one! If you want to be sure there is a tripod available, please email your club fitness director. 
  • Reserve a Gym-Time Strength session that coincides with your session time. If no Gym-Time Strength reservation coincides with your session time, this option will not be available to you at this time. 
  • Once Gym-Time Strength is reserved, arrive in your mask and head to an available strength box with the tripod provided. 
  • Begin a Skype/Zoom/FaceTime session using your phone and enjoy your workout! 

Do I need to wear a mask during my session?

Yes, everyone in the gym must wear a mask at all times. 

What is the disinfecting protocol?

We ask that members wipe down equipment before and after use with equipment wipes.  Your trainer will also be disinfecting your strength training box before and after each session.  

Membership Status

When are you going to bill me my membership dues and other fees?

Member billing has resumed and anyone not comfortable in returning to the clubs at this time has been given the option to extend your $0 freeze or switch to a Virtual or Support Membership. Without our members, there is no us and we are so appreciative of everyone who has opted to resume billing.

To update your membership status, please click here.

I'm ready to come back to the club, how do I change my membership status?

Whether you want to resume your membership immediately, or continue your freeze, we ask that you fill out this form.

If you have any questions, please email us at [email protected].

Can I keep the freeze on my account?

Yes! We realize that the COVID-19 pandemic has created unforeseen circumstances for many people. Everyone on a freeze has been given the option to extend this. If you would like to make any changes to your membership or freeze request, please click here

Can I switch to a Virtual Membership?

Of course! For only $30/month (or $15 bi-weekly), enjoy unlimited access to your virtual classes and discounted rates on HWX Outdoor Classes. There is no commitment with this membership, and you can switch back to a full club membership whenever you would like. If you would like to make any changes to your membership or freeze request, please click here

What is a Support Membership?

Without you, there is no us and as a local business, we need your support. We understand that not everyone can pay their full dues during this time and a Support Membership will allow you to show your support at an alternative billing rate of $20/month (or $10/bi-weekly). If you would like to go on a Support Membership, please click here