Chestnut Hill
Closure FAQ

What is the final day Healthworks Chestnut Hill will be open?

Healthworks Chestnut Hill will close on November 18, 2021, 8PM. Members will have complimentary access to all Healthworks, GymIt and Republic Fitness locations and HWX Digital Studio through January 31, 2022, to help them find a new home at another Healthworks location.

What will happen to the staff?

We will be supporting our team financially during this transition and we are committed to finding a home and equivalent role for our wonderful team at other Healthworks Group locations.

What will happen to my membership billing?

All Healthworks Chestnut Hill members’ billing will end on 10/31/21.  Chestnut Hill members will have complimentary access to all Healthworks locations and HWX Digital Studio through 1/31/22 to help them find a new home at another location with no future billing.  To transfer your membership to another location, please complete this form.

How do I try another Healthworks Group club?

We are excited to introduce you to our other locations.  Feel free to stop by and you will be able to check in with your normal barcode.  We’d also be happy to take you on a tour at any time.  If you would like to setup a session with a personal trainer to review equipment at the new location or do a workout with a trainer, please email us at [email protected]

Our Other Locations:

  • Healthworks Coolidge Corner – Centrally located in Coolidge Corner with ample public parking
  • Healthworks Back Bay – Located in the heart of Copley Square, just minutes away from Back Bay station, the Copley T stop and Rt 9 or Mass Pike Exit 133.
  • Healthworks Cambridge – Seconds away from the Porter Square T stop!
  • Republic Fitness – Our premium co-ed club located at Two International Place; Republic Fitness offers hard-working professionals in the Financial District the option of ultimate convenience without sacrificing quality.
  • GymIt Watertown – Our value-based co-ed club located near target in Watertown with free parking.
  • GymIt Brookline – Our value-based co-ed club located across from Agganis Arena on Comm Ave

What clubs have parking available?

  • Healthworks Cambridge and GymIt Watertown: There is complimentary parking in the lot adjacent to the club
  • Coolidge Corner: There is ample public parking and two public lots close to the club: Babcock Street Parking Lot and Centre Street Parking Lot
  • Healthworks Back Bay: We validate parking for $10 for up to 2 hours in the Clarendon Street Garage

How do I transfer my membership to another location?

Chestnut Hill members will have complimentary access to all Healthworks Group locations through 1/31/2022 to help them find a new home at another location.  To transfer your membership to another location, please complete this form.

Will my membership dues change if I transfer to another location?

Chestnut Hill members will have complimentary access to all Healthworks Group locations through 1/31/2022. If you decide to transfer to another Healthworks location, your rate will remain the same and your dues will begin on 2/1/2022.

I am currently a Digital + Member in Chestnut Hill, do I need to transfer my membership to a new location?

Yes! Please complete the following form and select HWX Digital Studio as your new Home club.

Do I need to cancel my membership?

The Chestnut Hill Healthworks location will close on November 18, 2021. Members will have complimentary access to all Healthworks Group locations through January 31, 2022 to help them find a new home at another Healthworks location. If members do not choose a new home club via this form, your membership will expire on 1/31/22 with no further billing, therefore you do not need to cancel.

If you would prefer your membership end immediately, you may do so here.

I have a rental locker. What should I do?

Rental locker billing will end on 10/31/21.  We ask that all members with a current rental locker remove all items by 4:00pm on 11/17/21. Items that are not collected will be disposed of or donated.

I am currently a personal training client.

Thank you for investing in our services. We are committed to providing you with a seamless transition to another Healthworks location.  Our training team is currently working with each of their clients to determine the best location for future training sessions.

If you are currently an Auto-Renew personal training client, your current contract at Chestnut Hill will end on 10/27/21.  Once we determine your new training location, we will create a new Auto-Renew training package for you.  We understand this is a challenging time, so we are offering all Personal Training clients 4 complimentary sessions should they decide to continue training at another Healthworks location.

The four complimentary sessions will be activated when you transfer your membership to a new location. These sessions will expire on 12/31/21.

If you currently have unused sessions on your account, they will be transferred to the location you select.

I am currently a Massage Therapy Client.

Thank you for investing in our services. We are committed to providing you with a seamless transition to another Healthworks location.  Our training team is currently working with each of their clients to determine the best location for future Massage Sessions.

If you are currently a Recurring 50-minute massage client (formerly VIP), your current contract at Chestnut Hill will end on 10/27/2021.  Once we determine your new location, we will create a new Recurring 50-minute massage package for you.  We understand this is a challenging time, so we are offering all Massage clients a 50-minute complimentary massage should they decide to continue massage therapy at another location.

The 50-minute massage will be activated when you transfer your membership to a new location. This session will expire on 12/31/2021.

If you currently have unused sessions on your account, they will be transferred to new location.

I am currently a Massage Therapy or Personal Training Client who cannot transfer to another location.

We are sorry to hear that you will not be able to continue your services at another location. If you have unused sessions on your account, you may request a refund with the following form.  We will process all requests after the club closes and mail you a check at the requested address in December.  Please make sure all requests happen though this form as email, conversations and phone calls may be lost.

I am currently an Auto-renew contract but wish to continue Training or Massage Services at Chestnut Hill in November.

If you are currently an Auto-Renew personal training client or Massage clients, your current contract at Chestnut Hill will end on 10/27/21.   If you wish to continue services at Chestnut Hill in November, we will offer all clients the ability to purchase single sessions honoring their previous auto-renew session rate.  If you choose this option, your single session will be charged the day of your session.

What will happen to the HWX Instructors and Classes?

We will be supporting our team financially during this transition and we are committed to finding a home and equivalent role for our wonderful team at other Healthworks Group locations. Many of our Chesnut Hill instructors already work at our other locations and we are looking forward to replacing all the classes they lost with Chestnut Hill closing with additions at our at other locations over the next few months.  In addition, we offer similar HWX classes at all locations. We hope you will find your favorite instructors on our schedule at another location.

When does club cash expire?

Your club cash will expire with your membership on 1/31/22. We encourage you to use it at another location before the end of January.

Are you selling any equipment?

We are still formulating our plans for our equipment and will update this FAQ with details when we have them.

I did not get an email, what did it say?

You can see the email we sent Chestnut Hill members on 11/28/21 11:45AM.

Other Questions

We will be updating this FAQ as we get more questions.

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