Membership Freeze Request
Thank you for being a member of our community! Whether you’re traveling, injured or just need to take some time off, we have a variety of freeze options for Healthworks members.
Personal Freeze (includes access to HWX Digital Studio)
- Members may freeze their membership for a minimum of 1 week and a maximum of 6 months per calendar year for personal reasons at $6/bi-weekly or $13/monthly.
- If you pay for your membership via payroll deduction, there is no fee for a personal freez,e but all other policies apply.
- While on a personal freeze, member will maintain access to HWX Digital Studio so you can enjoy workouts from wherever you are!
- Members on freeze, may also access the club for $20/visit.
Maternity or Military Freeze (includes access to HWX Digital Studio)
- All members may freeze their membership for up to 26 weeks for maternity or for any military deployment.
- There is no fee associated with these freeze types.
Medical Freeze
- All members may freeze their membership for up to 26 weeks for medical reasons or longer with a written request from a doctor.
- There is no fee associated with medical freezes.
- To qualify for this freeze type, you must email supporting documentation to healthworks@healthworksfitness.com within 3 days. If we do not receive the documentation, we will process your request as a personal freeze.
Religious Freeze
- All members may freeze their membership during an extended religious holiday period (e.g. Ramadan).
- There is no fee associated with religious freezes.
Personal Training or Massage Auto-Renew
- We find many members like to continue their Personal Training, teamTRAINING and Massage services while on freeze so Auto-Renew packages will not be automatically frozen when you freeze your membership.
- You may use your Personal Training, teamTRAINING services remotely while on freeze or come into club to train or get a massage for a $10 visit rate.
- If you would like to also freeze your recording services, let us know.
Our team will process your request within 3 business days and reach out to you if your request does not meet the criteria mentioned above. Please note that while on a freeze, you are still responsible for your annual club facilities fee (which ranges from $69.99-$99.99).
